Frequently asked questions
Can’t find your answer below? Feel free to contact us.
Delivery & Shipping
When will my order be dispatched?
Orders made before 12pm will be dispatched on the same day.
For any pre-orders, please refer to the specific product page for an ETA shipping date. ETA shipping date is an estimate and is subject to change. Orders will be dispatched as soon as stock arrives at our warehouse.
When will I receive my order?
You will receive your order within 2 - 6 business days depending on your location.
Express post are estimated to be delivered within 1-2 business days after dispatch.
New Zealand Orders - express shipping is available and estimated to take 2-5 business days
Please use the Australia Post Calculator to estimate your delivery time and enter Minchinbury, NSW, 2770 as the address origin.
Is delivery free?
Yes, shipping is free across all of Australia for all of our products.
For express deliveries to New Zealand, shipping is charged at $20 flat rate.
Will I get a notification when my delivery is on its way?
Yes, you will receive an email with status updates of your delivery. If you have given your mobile number during the checkout then you will also receive SMS updates.
Returns & Exchanges
What is Therapy's return policy?
Returns must be filed within 14 days from purchasing your blanket in order to receive a refund. For hygiene and health reasons, items must be returned in an unused condition and in the original packaging. Items that do not meet these conditions will not be eligible for a refund.
You will be responsible for paying for your own shipping costs for returning your blanket. Successful returns will be subject to a restocking fee of 10% of the cost of the item. This fee will be deducted from your refund amount. Any shipping costs will not be refunded.
The above policy does not impact your rights under the Australian Consumer Law and Regulations.
See our full terms and service for more information.
How do I return something?
To complete your return, we require a receipt or proof of purchase.
Please email email@example.com to begin the return process.
How long will it take to receive my refund?
For successful returns, your refund will be issued once your return has arrived at our warehouse and has been inspected. It can take 3-5 business days for the refund to be reflected on your original payment method,
Billings & Payments
How do I pay for my order?
We accept Mastercard, VISA, Amex, Diners Club, Paypal and Afterpay. For security reasons we do not accept payments over the phone.
Do I need to have an existing Afterpay account?
You can apply for a new Afterpay account during the checkout. You will be redirected to Afterpay's website to complete this action.
What are the dimensions of the Therapy Blanket?
All Adult Blankets are approximately 122cm wide and 198cm in length.
The 3.2KG Child Blanket is approximately 102cm wide and 152cm in length.
Can I claim my Therapy Blanket through my NDIS plan?
Yes, you may be able to. If you require an Invoice for insurance claim purposes, please email firstname.lastname@example.org
The Therapy Blanket is registered on the Australian Register of Therapeutic Goods. If you require the ARTG number, please reference ARTG 310417.
Note: This registration is not intended to represent an official endorsement from the TGA but rather, is a requirement in order to sell and advertise medical devices within Australia.
Is the blanket machine washable?
Yes, both the inner blanket as well as the outer blanket cover are machine washable!
Will the blanket be too hot?
The blanket cover is designed to keep you warm during the colder months but is completely removable as a way to keep cool during Australia's warmer months.
We also sell Summer Breeze Covers for use during Spring/Summer.
We would suggest that you purchase 2 blankets in order to get the complete experience and the full benefits of Deep Touch Pressure.
Which blanket weight should I purchase?
We generally recommend purchasing a blanket weight that is around 10% of your body weight. Please refer to the weight guide which can be found here.
What are the dimensions of the Therapy Acupressure Mat?
The Therapy Mat measures approximately 67cm x 41cm.
The included pillow measures approximately 37cm x 15cm
Does the Therapy Mat hurt?
Therapy Mat uses the principle of Acupressure - which can be a powerful treatment. It's common to feel a warm and slightly sharp sensation in the first few minutes of treatment. This is due to increased circulation in the areas being treated as well as built up tension being released.
Over time, you should feel very little discomfort, with regular Therapy Mat users feeling no discomfort at all.
Can I wash my Therapy Mat?
The Therapy Mat is safe for washing. Please ensure you take out the inner foam before washing.
Use soap to hand wash the mat in lukewarm water and allow to air dry.
How long should I use my Therapy Mat for?
We recommend using your Therapy Acupressure Mat every 2nd day to start off with and then every day once you get more adjusted to it.
We recommend session lengths of 10 - 20 minutes for each body part if working on the back or neck/shoulders. If working on the feet or legs we recommend 5 - 10 minutes. This is just a guideline and you may wish increase/decrease your sessions depending on personal preference.
Can the Therapy Mat be used by children?
Yes it most certainly can. Many children use our mats with great results as it helps them to calm down and really relax.
Will the Therapy Mask fall off during my sleep?
We designed the Therapy Mask with adjustable straps so that it will fit and stay on any head - no matter what size!
What is the the Therapy Mask made from?
Our weighted sleep mask is made from our famous micro plush fabric and a luxurious satin liner. The inside is weighted with glass beads and is completely safe to use for sleeping.
Will the weighted sleep mask be too heavy?
Our Therapy Mask weighs approximately 400g and is the perfect weight for heads of any size.